FAQ

  • Can I bring a professional camera to an open session?

    Absolutely! During our open sessions, you're welcome to bring any camera of your choice. We simply ask that you’re mindful of everyone’s time and avoid monopolizing the sets for a single shot. For more dedicated time to perfect a specific look, we recommend booking a private session.

  • Can I bring a photographer to an open session?

    Yes, all guests are welcome during open sessions. However, each guest must pay the hourly rate for entry.

  • Can I bring a change of clothes to capture multiple looks?

    Feel free to bring multiple outfits to batch-create content during both our private and public sessions. We provide clothing racks and changing rooms for your convenience.

  • Do you have equipment we can use?

    We’ve got you covered with full lighting equipment, seamless backdrops, and triggers compatible with Canon and Sony cameras—just bring your camera!

  • What if we need to cancel our booking?

    We understand—things happen! That’s why our cancellation policy is flexible. In most cases, you'll receive a 100% credit toward a future studio booking. However, if you cancel within 24 hours of your start time, a 30% credit will be issued instead. This applies to private sessions and events only.


  • Are you open for drop ins?

    Yes! You’re welcome to drop in for our open sessions on Friday-Sunday. Private sessions are available by appointment only Monday -Thursday.

  • If I book a private session, can I access all the sets?

    Yes, when you book a private session, you'll have full access to all rooms, seamless backdrops, and available props. Please note that some props are rented out periodically, so if there's a specific prop you'd like to use, be sure to mention it in your questionnaire. This allows us to confirm its availability for your session.

  • Do private studio rentals include a photographer?

    No, studio fees only cover access to the facility, decor, and props. You're welcome to bring your own photographer at no extra cost, or we’d be happy to recommend one of our favorites!

  • Are changing rooms and restrooms available in the studio?

    Yes. Changing rooms are available in our common area for all guests. However, restroom access is reserved for private sessions, and during public session, guests are welcome to use the nearby mall restrooms.